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Feedback & Complaints

We want to provide excellent service to all our clients. We really value feedback about the quality of our services. We use this feedback to help us evaluate and improve the services accordingly. You may like to read a copy of our Client Feedback & Client Complaints Policy and Interrelate’s Information For You booklet.

If you are at all unhappy with any part of our service, the steps to provide feedback are:

Talk to the person involved

If you are uncomfortable talking with this person or are not satisfied with the outcome:

Talk to one of our managers

If your complaint is about a manager or you are still not satisfied with the outcome:

Contact the CEO of Interrelate

Interrelate CEO, PO Box 6307, Baulkham Hills NSW 1755.
Phone: 02 8882 7808
Email: ceo@interrelate.org.au

If you are still not satisfied your complaint has been resolved:

Contact our funding bodies

The Manager of your service can advise you on the respective funding body for your service. This may be:
Department of Social Services
Phone: 1800 634 035
Email: complaints@dss.gov.au
Mail: DSS Feedback, PO Box 7576, Canberra Business Centre ACT 2610

The following link provides further information about the Department’s feedback process:
http://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries